Privacy Policy
Learn how we protect and handle your personal information
Last Updated: April 30, 2026
Our Commitment to Your Privacy
At Aroma Drops, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and purchase our products.
By using our website, you consent to the data practices described in this policy.
1 Information We Collect
Personal Information:
- Name and contact details (phone number, email address)
- Delivery address and billing information
- Account credentials (if you create an account)
- Payment information (processed securely through PayHere)
- Order history and preferences
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referral source and search terms used
- Cookies and similar tracking technologies
Communication Information:
- Customer service inquiries and support tickets
- Feedback, reviews, and ratings
- Social media interactions
2 How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders
- Communication: To send order confirmations, shipping updates, and customer support
- Account Management: To maintain and manage your account
- Payment Processing: To securely process transactions
- Marketing: To send promotional offers and newsletters (with your consent)
- Website Improvement: To analyze usage and enhance user experience
- Security: To prevent fraud and protect against malicious activity
- Legal Compliance: To comply with applicable laws and regulations
3 Information Sharing & Disclosure
We do not sell your personal information. We may share your data with:
Service Providers:
- Payment processors (PayHere) - for secure transactions
- Delivery partners - to fulfill your orders
- Email service providers - for order confirmations and newsletters
- Website hosting and cloud services
Legal Requirements:
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with business transfers or acquisitions
Note: All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
4 Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Protected databases with restricted access
- Payment Security: We do not store your credit card information
- Access Controls: Limited employee access to personal data
- Regular Audits: Periodic security assessments and updates
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.
5 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies:
- Essential Cookies: Required for website functionality (e.g., shopping cart)
- Performance Cookies: Help us analyze site usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track visits to deliver personalized ads (with consent)
Managing Cookies:
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6 Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
- Withdrawal of Consent: Withdraw consent for data processing
To exercise these rights, please contact us at info@aromadrops.lk
7 Marketing Communications
We may send you promotional emails about:
- New product arrivals
- Special offers and discounts
- Exclusive deals for subscribers
- Fragrance tips and guides
Opt-Out: You can unsubscribe from marketing emails at any time by:
- Clicking the "Unsubscribe" link in any promotional email
- Updating your preferences in your account settings
- Contacting us directly at info@aromadrops.lk
8 Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records and analytics
When your data is no longer needed, we securely delete or anonymize it.
9 Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, payment processors).
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10 Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our data practices
- New legal or regulatory requirements
- Improvements to our services
We will notify you of significant changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the "Last Updated" date at the top of this policy
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 Email: info@aromadrops.lk
📱 WhatsApp: +94 70 499 1834
📍 Address: Colombo, Sri Lanka
⏰ Business Hours: Monday - Friday, 9:00 AM - 6:00 PM
Your privacy is our priority. We are committed to protecting your personal information and using it responsibly.